RM
Roy M
1 reviews | Active since Mar 2015
14 Mar 2015, 07:28
How do I cancel my contract
My MTN contract has expired & I wish to convert this to a \pay as you go"service. However the local franchises insist that the only way to do this is by calling 808. <br> Try calling 808 and see what response you get!<br> Apart from a host of pre-recorded messages which don't help"
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2015, 11:26Hello roy.meyer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that if your contract has expired and you would like to migrate the number to prepaid you would need to contact our call centre directly. You may also chat to a trained consultant by visiting our website. Please see below: www.mtn.co.za/support/Pages/Ask_a_question.aspx
According to our records, the number provided above has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that if your contract has expired and you would like to migrate the number to prepaid you would need to contact our call centre directly. You may also chat to a trained consultant by visiting our website. Please see below: www.mtn.co.za/support/Pages/Ask_a_question.aspx
According to our records, the number provided above has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 11:26
Official
Hello roy.meyer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that if your contract has expired and you would like to migrate the number to prepaid you would need to contact our call centre directly. You may also chat to a trained consultant by visiting our website. Please see below: www.mtn.co.za/support/Pages/Ask_a_question.aspx
According to our records, the number provided above has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that if your contract has expired and you would like to migrate the number to prepaid you would need to contact our call centre directly. You may also chat to a trained consultant by visiting our website. Please see below: www.mtn.co.za/support/Pages/Ask_a_question.aspx
According to our records, the number provided above has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,