How difficult can it be to email a statement?
<p>I am trying to obtain an itemised bill on my MTN account. I have phoned 3 times already and everytime I am promised that they will send it to me within 24 hours. My first call was on Tuesday, 6 June, then again on Friday, 9 June and again on Monday afternoon, 12 June. More than a week later, I still have not received my statement. Then they start making pathetic excuses such as they probably did not have my e-mail address (although I receive my invoices via e-mail)! And if I do ever receive a statement, I will be billed R21 for it - happy to pay the amount, if I actually got service. How difficult can it be e-mail a statement! Is this a case of incompantence or do you really just not give a **** about servicing your clients?</p>
Good day John
Thank you for post.
MTN ***.
Kindly be advised the June invoice is not as yet finalized the period for the request is 15th.
I have explained to you that this invoices will only be finalized today at 12h00 tonight and added to the account 3 days later, due to the proof needed for standard bank we have assisted you.
The itemized billing service was not activated as a service, the service is now activated to received every month. I you do not require this service to be active on a monthly bases you are welcome to call the 808 service center to remove this for you.
Please find the May and June itemized billing report.
Kind Regards,
Alice van der Merwe
***
Best regards,
Good day John
Thank you for post.
MTN ***.
Kindly be advised the June invoice is not as yet finalized the period for the request is 15th.
I have explained to you that this invoices will only be finalized today at 12h00 tonight and added to the account 3 days later, due to the proof needed for standard bank we have assisted you.
The itemized billing service was not activated as a service, the service is now activated to received every month. I you do not require this service to be active on a monthly bases you are welcome to call the 808 service center to remove this for you.
Please find the May and June itemized billing report.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for the prompt assistance Alice. It would be wonderful if the call centre agents could provide the same level of service.
Thank you for the prompt assistance Alice. It would be wonderful if the call centre agents could provide the same level of service.