How DARE you list me for YOUR admin issues
<p>I am seething with anger as I type this message. I got a call from a Zamokhuhle from a company called Shpiro Shaik DeFries and Associates regardign an MTN account I have. I have been a customer of Autopage Cellualar for MANY years and they sold their accounts to MTN. The LONG standing debit order that I had with them was never carried over in this legal transaction between Autopage and MTN. So the debit order that I signed with Autopage stopped without my knowledge or consent.</p> <p> </p> <p>So I get told by a call centre agent that I over R500 to MTN and R200 legal fees and get cheeckily told that I will pay for the call that she made to me too. Please try to charge me legal fees.</p> <p> </p> <p>I acknowledge that if the line was credited with the airtime - I should pay for it. Its R89 a month, easy to miss an insignificant payment like that no longer going off my bank account as its actually a phone I got for my child - the simcard has been out of use of almost a year in any event. SO - I am very HAPPY to pay what I owe AUTOPAGE - the total about for the months that THEY forgot to debit me. As the LEGAL new owners of the AUTOPAGE book, I am happy to pay over to you what I need to PAY in leiu of my AUTOPAGE account. Not a cent more. NO-ONE at Autopage contacted me to tell me that the accounts are now going to maanged by MTN, no-one at MTN called me to say I owe them money - out of the blue a DEBT COLLECTIONS company phones me to tell me that they've been struggling to get money out of me. You have no idea how angry I am about this.</p> <p> </p> <p>Can someone from MTN call me to fix this. I WILL NOT pay a debt collecting company if you have not tried to contact me about this matter. you can take those legal costs and pay them yourself. I did not agree to that. Give me the balance I OWE AUTOPAGE today still - and I promise you, if you have not removed my details off ITC, I am going to institute legal action againt MTN as well as that debt collecting company for putting MY good credit record into disarray.</p> <p> </p> <p>Today still.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
