How dare MTN claims to have "service champions"

If could give a zero star rating I would. Despite numerous calls to their customer care line (which no longer accepts speaking to a service champion as a valid option) and messages on Facebook, I am still unable to get help with my account. Meanwhile, I have needed a new contract from the first of April. My work is suffering as a result. MTN has responded on Facebook that they would get back to me shortly. The last one was a few days ago. Still no word from them. It seems to that they just do not care. As soon as the lockdown ends, I will probably look to take my business somewhere else.