1 reviews | Active since Sept 2025
How can MTN be the best? They are not
Dear MTN,
I am extremely frustrated with the ongoing issue regarding SMS functionality on my phone. Despite multiple visits to MTN stores, I still do not have a resolution.
I am on the SuperFlex plan, yet I seldom receive SMS messages. This directly impacts my ability to receive OTPs from my banks and other essential service providers. This is completely unacceptable.
I have checked and confirmed that there are no blocked numbers or restrictions on my phone. According to your store staff, all my settings are correct. Still, the problem persists.
To make matters worse, your call centre service is one of the most ineffective I have ever encountered. Dialling 135 provides no meaningful assistance whatsoever.
I am sick and tired of this issue being ignored. I expect urgent escalation and a proper resolution without further delays.
It’s becoming increasingly clear that MTN has little regard for its customers.
To date, I have not been contacted, nor have I received any form of response or acknowledgment from MTN — not even a simple apology or guidance on how to resolve the issue. The silence says more than words could.
The same dismissive attitude is evident in your retail stores, where genuine customer service seems to be completely absent. It appears that the only consistent part of the MTN experience is being billed every month, regardless of whether service or support is actually delivered.
At this point, I think it’s fair to say that MTN’s actions (or lack thereof) reflect exactly how the company views its customers.
It’s becoming increasingly clear that MTN has little regard for its customers.
To date, I have not been contacted, nor have I received any form of response or acknowledgment from MTN — not even a simple apology or guidance on how to resolve the issue. The silence says more than words could.
The same dismissive attitude is evident in your retail stores, where genuine customer service seems to be completely absent. It appears that the only consistent part of the MTN experience is being billed every month, regardless of whether service or support is actually delivered.
At this point, I think it’s fair to say that MTN’s actions (or lack thereof) reflect exactly how the company views its customers.