1 reviews | Active since Mar 2012
How can i get MTN to cancel a debit order on a contract that no longer exists??????
<p>I had an AnyTime contract with MTN for many years which I eventually decided to cancel. Long story short I gave notice 15 March 2016, contract closure 15 April 2016 however MTN, without my consent have deducted debit orders from my bank account on 30 April 2016, 31 May 2016 and 30 June 2016. I have phoned, e-mailed, begged, pleaded and still no where near to fixing this problem. </p> <p>If I don't receive an amicable resolution to this issue within the next 7 days I will be referring this matter to the Ombudsman as MTN is deducting money from my account and I have absolutely no contracts with them. This is ********!!!!!!!!!!!!! </p> <p>Just pleading one last time, could an MTN representative please just take some time to help me resolve this issue.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with the cell number in question or Acc number for us to be in a position to resolve your query accordingly.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with the cell number in question or Acc number for us to be in a position to resolve your query accordingly.
warm regards
mike
REQ: **********