JV
Johan V
1 reviews | Active since Feb 2010
22 Jul 2020, 11:48
How can I forever get rid of your unsolicited (SPAM) SMS's !!!!
I'm a prepaid customer. On a daily basis I receive unsolicited (SPAM) SMS's from MTN which I can't get rid of.
Lately I've installed the MTN app (version 1.3) on my iPhone. Under "More" functions on this app is a section "Manage Consent" which opens a page with four options listed namely:
Competitions Promotions Personalized offers Direct Marketing
each with a Radio button to select not to receive these (i.e. Opt out).
Unfortunately switching them off don't work because when you close the app and re-open they are all back again!!!
These SMS's come with an Opt out *135# at the end of the messages. That also does not work...
@Alice - I reported this same issue on this site on 13/7/2020 to which you rep**** (Privately - not sure why). Your suggested solution also does not work.
Helpful (0)
Replies (2)0
Replies (2)JV
Johan V's updateReviewer Update
23 Jul 2020, 09:37Dear Ishie
With all due respects your (cut & paste) answer of
With all due respects your (cut & paste) answer of
*136#
4 - Opt out
4 - Notifications
1 -Yes
Does not work! First of all the first selection of 4 is for My MTN offers, NOT "Opt out". Then the second selection of 4 is for Double your bundle NOT "Notifications".
Please put a bit more effort into your answers.
Does not work! First of all the first selection of 4 is for My MTN offers, NOT "Opt out". Then the second selection of 4 is for Double your bundle NOT "Notifications".
Please put a bit more effort into your answers.
JV
Johan V's update23 Jul 2020, 09:37
Reviewer Update
Dear Ishie
With all due respects your (cut & paste) answer of
With all due respects your (cut & paste) answer of
*136#
4 - Opt out
4 - Notifications
1 -Yes
Does not work! First of all the first selection of 4 is for My MTN offers, NOT "Opt out". Then the second selection of 4 is for Double your bundle NOT "Notifications".
Please put a bit more effort into your answers.
Does not work! First of all the first selection of 4 is for My MTN offers, NOT "Opt out". Then the second selection of 4 is for Double your bundle NOT "Notifications".
Please put a bit more effort into your answers.
JV
Johan V's updateReviewer Update
27 Jul 2020, 15:35I'm still at a loss why you persist with Private replies? Surely your broad customer base can benefit from this is all is Public?
Published today courtesy of MyBroadband:
Published today courtesy of MyBroadband:
"Several MTN subscribers recently complained to MyBroadband that they receive a flood of SMS spam from the mobile network and that it appears to be impossible to unsubscribe from it.
MyBroadband’s own investigation revealed that using MTN’s *135# USSD menu to unsubscribe from marketing messages did not work. MTN appears to have subsequently fixed the issue.
“In recent weeks we have witnessed an increase of ‘opt-out messages’ queries from our customers, particularly from our mobile money services,” the executive for corporate affairs at MTN South Africa, Jacqui O’Sullivan, told MyBroadband.
“The majority of queries are from customers that have reported that they are receiving an influx of MoMo marketing messages.”
Following MyBroadband’s enquiry regarding the problem subscribers were having with unsubscribing from marketing messages, MTN said it found two main causes of the issue.
“Upon our investigation, we have established that the USSD *135# opt-out functionality does not reflect immediately across all the various MTN databases which leads to some customers getting a delayed opt-out status,” O’Sullivan stated.
“Furthermore, we have noted that some customers do opt-out of marketing services but not competitions or personalised offers which sees them continuing to receive related content.”
JV
Johan V's update27 Jul 2020, 15:35
Reviewer Update
I'm still at a loss why you persist with Private replies? Surely your broad customer base can benefit from this is all is Public?
Published today courtesy of MyBroadband:
Published today courtesy of MyBroadband:
"Several MTN subscribers recently complained to MyBroadband that they receive a flood of SMS spam from the mobile network and that it appears to be impossible to unsubscribe from it.
MyBroadband’s own investigation revealed that using MTN’s *135# USSD menu to unsubscribe from marketing messages did not work. MTN appears to have subsequently fixed the issue.
“In recent weeks we have witnessed an increase of ‘opt-out messages’ queries from our customers, particularly from our mobile money services,” the executive for corporate affairs at MTN South Africa, Jacqui O’Sullivan, told MyBroadband.
“The majority of queries are from customers that have reported that they are receiving an influx of MoMo marketing messages.”
Following MyBroadband’s enquiry regarding the problem subscribers were having with unsubscribing from marketing messages, MTN said it found two main causes of the issue.
“Upon our investigation, we have established that the USSD *135# opt-out functionality does not reflect immediately across all the various MTN databases which leads to some customers getting a delayed opt-out status,” O’Sullivan stated.
“Furthermore, we have noted that some customers do opt-out of marketing services but not competitions or personalised offers which sees them continuing to receive related content.”