DG
Deveshnee G
1 reviews | Active since Jun 2015
23 Jun 2015, 09:43
How can data that I bought expire!!!!
I purchased a 1gig data bundle from MTN which is R160. I received an SMS stating that my data bundle is going to expire in 48 hours. And I still have 900MB because I have access to wifi. Its madness that I paid so much for my data and it expires in a month.
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MTN South Africa's replyOfficial
25 Jun 2015, 14:15Hello Deveshneegov,
Thank you for taking my call earlier.
Once again we do apologize for the breakdown in service experienced.
As discussed the data bundle purchased was only valid for 30 days. The giveback data was also only valid for 30 days. Please click on the link below for more information on our bundles:
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
As discussed we will be crediting your prepaid number with R80.00 worth of airtime for you to use at your discretion. This airtime will go into your ever-green/non-expiry airtime wallet.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Thank you for taking my call earlier.
Once again we do apologize for the breakdown in service experienced.
As discussed the data bundle purchased was only valid for 30 days. The giveback data was also only valid for 30 days. Please click on the link below for more information on our bundles:
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
As discussed we will be crediting your prepaid number with R80.00 worth of airtime for you to use at your discretion. This airtime will go into your ever-green/non-expiry airtime wallet.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Jun 2015, 14:15
Official
Hello Deveshneegov,
Thank you for taking my call earlier.
Once again we do apologize for the breakdown in service experienced.
As discussed the data bundle purchased was only valid for 30 days. The giveback data was also only valid for 30 days. Please click on the link below for more information on our bundles:
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
As discussed we will be crediting your prepaid number with R80.00 worth of airtime for you to use at your discretion. This airtime will go into your ever-green/non-expiry airtime wallet.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Thank you for taking my call earlier.
Once again we do apologize for the breakdown in service experienced.
As discussed the data bundle purchased was only valid for 30 days. The giveback data was also only valid for 30 days. Please click on the link below for more information on our bundles:
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
As discussed we will be crediting your prepaid number with R80.00 worth of airtime for you to use at your discretion. This airtime will go into your ever-green/non-expiry airtime wallet.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***