SL
Shaun L
1 reviews | Active since May 2011
02 Jun 2016, 06:22
How about now?
<p>Hi MTN,</p> <p> </p> <p>How many more complaints do I have to log on Hellopeter.com before I will get results.</p> <p>It's been a month since I handed my phone in for repairs.</p> <p>It's been 2 weeks since I logged my first complaint abou the horrible service and no commitment from MTN.</p> <p>It's been a week since the last response to my 2nd complaint to get resolution on my 1st complaint.</p> <p>Now I write yet another complaint only to complain about the 1st 2 complaints that have not been addressed or resolved.</p> <p>I feel like a fool for thinking something will be done about the 1st complaint.</p> <p>This goes to show that as a South African I have to be satisfied with poor services offered by MTN.</p>
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MTN South Africa's replyOfficial
06 Jun 2016, 14:13Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly note that if the quotation given to you is rejected there is a R330.00 Incl. Vat rejection fee charged.
These charges are applicable when the Customer (“you”) has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply06 Jun 2016, 14:13
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly note that if the quotation given to you is rejected there is a R330.00 Incl. Vat rejection fee charged.
These charges are applicable when the Customer (“you”) has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,