Horror dealing with MTN customer complaints department!!!!!!!!

I am writting again this review for the second time, because the person MTN designated to help me in this case seems to be ignoring me, that is Mike Ramaboka. MY account number: A **********

I went to MTN secunda & Tzaneen branches and lodged my complain. I did not get help from them, i took it to Hello peter for help and it was attended by Mike Ramaboka from complaints management team. Mike asked for an affidavit and my ID document, i provided them as he asked. Since then ( 15th February 2018). up until today, i havent received feedback from Mike , i sent a message to him asking for feedback. He just ignored.

My contract was due for upgrade, on the 08th and 19th December 2017, i received an SMS notifying me that i am eligible for an upgrade. I ignored the SMS about the upgrade , as i did not want to upgrade. on the 29th December 2017, I received an SMS that my MTN contract has been approved & upgraded. I immediately called MTN Secunda branch and informed them, then advised me to go to the Police and report the matter as *****. On the 30th December 2017, i went to MTN Tzaneen branch, and the consultant informed me to do an Affidavit with SAPS. I then submitted it to the branch.

On the 15th January 2018, I visited MTN Secunda branch since well i was not receiving any feedback from MTN, The consultant in Secunda branch said that he cannot lodge another call for the same matter because it will be a duplicate. He then advised me that all i can do is to reverse the funds when MTN bills my account. On the 22nd January 2018, i received statement of account from MTN and it stated that i owe them R799.

on the 26th January 2018, MTN deducted R799 from my Standard bank account, i reversed the money back into my account as advised by the consultant at MTN Secunda. The 7th February 2018, i received an SMS stating that i now owe MTN R810.40, the sms also advised that this amount should be payed at ABSA. On the 13th February 2018, i received an SMS that my outgoing call facility has been suspended, that i should immediately the R810.10 at ABSA.

Why i am supposed to pay all this amount and suffer , even after i sent out an affidavit that i did not upgrade. No one is willing to help me at MTN, they all giving a run around!

Now MTN has taken me to Norton-Lambrianos (S.A) INC - i received an email from them and they telling me to pay the money or else i will face legal action.

is this the way MTN treats its loyal customers after 2 years of loyalty???