NM
Nhlanhla M
1 reviews | Active since Aug 2014
19 May 2015, 12:45
Horror
I found out last week that I am owing a contract that I cancelled almost 2years ago. I payed the balance regardless and called the call centre to go through to the legal department, I was on hold for an hour at the mtn store before I gave up. I tried again on my own yesterday and today and I was on hold for more than a hour each time before I gave up. I do not get it, where does mtn think we get the time or money? Every customer is crying about the same thing, when is it going to get solved or are they not taking it seriously enough? In the meantime my credit rating gets worse. This is unacceptable.
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MTN South Africa's replyOfficial
22 May 2015, 20:34Hello LadyMhlongo,
We truly are sorry for the delayed response to your post and for any inconvenience caused.
We have now perused your account to see the history of the account and we did not find any history of a cancellation request/notice submitted by yourself.
We see that you made contact with our Legal Department on the 18th of May 2015, however we do not see any arrangements done with regards to the arrears amount of R174.00.
We will suggest that you make a payment into ABSA account number ***, branch code: 632005 and use account number A*** as the reference number.
Once the payment reflects on the account, can we request the account to be closed off and your credit profile be updated.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the delayed response to your post and for any inconvenience caused.
We have now perused your account to see the history of the account and we did not find any history of a cancellation request/notice submitted by yourself.
We see that you made contact with our Legal Department on the 18th of May 2015, however we do not see any arrangements done with regards to the arrears amount of R174.00.
We will suggest that you make a payment into ABSA account number ***, branch code: 632005 and use account number A*** as the reference number.
Once the payment reflects on the account, can we request the account to be closed off and your credit profile be updated.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 May 2015, 20:34
Official
Hello LadyMhlongo,
We truly are sorry for the delayed response to your post and for any inconvenience caused.
We have now perused your account to see the history of the account and we did not find any history of a cancellation request/notice submitted by yourself.
We see that you made contact with our Legal Department on the 18th of May 2015, however we do not see any arrangements done with regards to the arrears amount of R174.00.
We will suggest that you make a payment into ABSA account number ***, branch code: 632005 and use account number A*** as the reference number.
Once the payment reflects on the account, can we request the account to be closed off and your credit profile be updated.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the delayed response to your post and for any inconvenience caused.
We have now perused your account to see the history of the account and we did not find any history of a cancellation request/notice submitted by yourself.
We see that you made contact with our Legal Department on the 18th of May 2015, however we do not see any arrangements done with regards to the arrears amount of R174.00.
We will suggest that you make a payment into ABSA account number ***, branch code: 632005 and use account number A*** as the reference number.
Once the payment reflects on the account, can we request the account to be closed off and your credit profile be updated.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,