MM
Matshediso M
1 reviews | Active since May 2011
18 Sept 2015, 14:36
Horrifying service
Since May 2015 I have been contacting MTN for a settlement amount for telephone number *** because i no longer use the number and i have requested for suspension on the number. Since May been thrown from one division to another, nobody can assist with a settlement amount, only person to assist is retention department, which i have email and was given telephone number *** to contact which is always engaged. That is a pathetic service for just a simple request, now I understand why people are leaving MTN because the service sucks.<br> <br> Can I be contacted on ***, I am tired of the run around
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MTN South Africa's replyOfficial
20 Sept 2015, 16:04Hello mokoka12,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Best regards,
MTN South Africa's reply20 Sept 2015, 16:04
Official
Hello mokoka12,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Best regards,