HORRIFIED CLIENT !!!!!!!!!!!!!!!!!!!!!!!

<p>My name is Tamlyn Butler I am very disappointed in your service at MTN insurance claims.</p> <p> </p> <p>I have been a client since 2009 and not have any problems paying my contract or upgrading my contract but when I put in my Insurance claim for my lost phones I don't get any feed back and when I visit the branches they don't have feedback and if I call the insurance number ********** 084 the voice prompt say my documents have not been submitted but when I need to speak to consultant they don't answer and I have to hold +-30minutes when I call .</p> <p> </p> <p>I had problems black listing my phone on 16/06/2016 and only got assisted on 20/06/2016.</p> <p> </p> <p>I submitted my claim documentation on 21/06/2016 at the Mutual park branch .</p> <p> </p> <p>I sent an email 08/06/2016 to the complaints and customer care department but no response till now.</p> <p> </p> <p>I received my approved claim on 12/07/2016 but not for the amount my phone was insured for .</p> <p> </p> <p>I sent 20 emails to ********** , ********** , The manager Theo Albertus and a consultant at Mutual Park branch but no reply as to why I can not claim for what i paid for .</p> <p> </p> <p> </p>