1 reviews | Active since Oct 2015
Horrified at how my airtime went
<p>I am a new MTN customer. Today I recharged FL or the second time - R100 airtime. Which I was going to use to buy a data bundle. But I remembered last time I recharged I got an sms saying if you recharge with R20 or more you get 1gb data. So she reloading I waited to get this 1gb,then was going to purchase my bundle once this 1gb expired. Didn't revieve the 1gb. Switched my mobile data on a few times for about 5min at a time, only sent a few whatsapp messages and recieved a few emails. All my other apps are SET TO RESTRICT BACKGROUND DATA. Check my airtime balance and R40 is gone!!!! Called customer service, he says that I used the internet. And apparently that 1gb for R20 or more is a once off thing. WHY DONT YOU GUYS SAY SO?! Instead of sending an sms when I recharge saying "if you are an mtn base customer you get 1gb when you fill R20 or more"!!!! And R40 for a few minutes to send a few whatsapps and recive email once is absolutely ridiculous! I switched over to mtn from being a cellc customer for the past 10 years because I thought you guys wete better. I think not! And still signal isn't that much better than cell c. Can't even login to my Pokémon game still. I had to now recharge again to purchase the data bundle I required! Highly irratated</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your usage was validated for the 16/09/2016. As per system record it is noted that on the 16/09/2016 there were multiple internet application running simultaneously and of those applications depleted from the airtime.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your usage was validated for the 16/09/2016. As per system record it is noted that on the 16/09/2016 there were multiple internet application running simultaneously and of those applications depleted from the airtime.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
I have already checked this and all my applications are set to restrict background data. It is highly upsetting that R40 airtime disappeared within the few minutes that I connected my data. Cell C never gave me this problem. Think it's best I will using mtn. This problem wasn't even resolved.
I have already checked this and all my applications are set to restrict background data. It is highly upsetting that R40 airtime disappeared within the few minutes that I connected my data. Cell C never gave me this problem. Think it's best I will using mtn. This problem wasn't even resolved.