CJ
Celeste J
1 reviews | Active since Oct 2015
19 Sept 2016, 13:08
Horrified
<p>I am a new MTN customer. Friday I recharged for the second time - R100 airtime. Which I was going to use to buy a data bundle. But I remembered last time I recharged I got an sms saying if you recharge with R20 or more you get 1gb data. So after reloading I waited to get this 1gb,then was going to purchase my bundle once this 1gb expired. Didn't revieve the 1gb. Switched my mobile data on a few times for about 5min at a time, only sent a few whatsapp messages and recieved a few emails. All my other apps are SET TO RESTRICT BACKGROUND DATA. Check my airtime balance and R40 is gone!!!! Called customer service, he says that I used the internet. And apparently that the 1gb free for R20 or more recharge is a once off thing. WHY DONT YOU GUYS SAY SO?! Instead of sending an sms whenever I recharge saying "if you are an mtn base customer you get 1gb when you fill R20 or more"!!!! And R40 for a few minutes to send a few whatsapps and recive email once is absolutely ridiculous! I switched over to mtn from being a cellc customer for the past 10 years because I thought you guys wete better. I think not! And still signal isn't that much better than cell c. Can't even login to my Pokémon game still. I had to now recharge again to purchase the data bundle I required! Highly irratated</p>
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MTN South Africa's replyOfficial
22 Sept 2016, 12:01Thank you for your post
Please note that as per usage validation done on the number provided on the post, the system record proves that on the 16/09/2016 there were multiple internet applications running. If there are multiple application running simultaneously, other applications will depleted from the data bundles and other will deplete from the airtime. Be advised that a request has been sent to the mtn marketing division to unsubscribe your cell number from any of MTN’s marketing promo related SMS’s
Kindly contact MTN data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get further assistance with checking which applications are running simultaneously causing your airtime and data bundle to be depleted.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2016, 12:01
Official
Thank you for your post
Please note that as per usage validation done on the number provided on the post, the system record proves that on the 16/09/2016 there were multiple internet applications running. If there are multiple application running simultaneously, other applications will depleted from the data bundles and other will deplete from the airtime. Be advised that a request has been sent to the mtn marketing division to unsubscribe your cell number from any of MTN’s marketing promo related SMS’s
Kindly contact MTN data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get further assistance with checking which applications are running simultaneously causing your airtime and data bundle to be depleted.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,