HORRIFIC SERVICE THROUGH & THROUGH

<p>In Aug 2016 I received an sms saying congrats on your mtn uograde, I immediately informed MTN that I had not taken any upgrade since inception of my contract 2014, I was advised to send an affidavit & certified ID copy which I did. Last week my phone reached is expiry date, I guess. It broke beyond repairs. I went to MTN Fourways to get my upgrade, I was told my upgrade date is 2018, I explained that it cannot be as I have never upgraded before. I've been calling 808 this whole week & they have told me that there is no documention received from me last year! They asked that I send the docs again! I sent last year's docs and new docs (affidavit & certified copy)! Apparently they have sent all this to the ***** dept! I was told that last year as well but clearly it wasnt! How do I know that this will be indeed resolved! To add onto that I have been paying for a phone that I did not take from Aug 2016 to date! I WANT MY REFUND BACK ASAP! Whilst I wait for MTN to 'resolve' this what happens to me as I NEED A PHONE??????????? I spoke to various agents on 808, the only helpful one was Eunice! It was so easy for a ********** upgrade to be done but now that I, the rightful owner need an upgrade, it's an issue! I am so inconvenienced!!!!!!!!!!!!!!! SO DISGUSTED! I NEED A PHONE NOW!</p>