Horrific Service Mtn insurance

I have sent in my claim form for repairs on my cellphone on the 18th of November.... I have recieved NO feedback since then. I've phoned in and followed up numerous times and the answer is still the same.... Its still awaiting approval from the underwriters.

I got this same pathetic excuse this morning when I phoned for the 100th time to follow up... Im fed up now. I wanted to speak to a supervisor.... She was apparently to busy to take my call.... I requested she phone me back.... I'm also still waiting for that call.....

The underwriters get their money on the clock every month without a fight... But its a battle to get a service I pay for? I have to keep on following up... Use my time holding on for, somedays 20minutes before a operator becomes available? It is pathetic.

The pervious claim I had was approved, collected, fixed and delivered within 4days....I did not have a days hassle with Pinnacle Marketing.

I've been without my phone for more that 2 weeks..... Its unacceptable. Please get back to me ASAP on how I go about canceling my insurance with Guard Risk cause as it seems my phone won't be repaired anytime soon.... And I've been patient enough till now.

I'm currently holding to speak to a supervisor named Elizabeth that would have phoned me back yeasterday morning already..... I ONCE AGAIN PHONED HER THIS MORNING..... and for 37 min so far I've been holding to speak to her..... ridiculous *!!!!