Horrific Service MTN

I had app**** for a cell phone contract at MTN on 15 February and requested to port my number from Vodacom to MTN on 29 February. I called the MTN Call Centre for 3 weeks to request progress. A customer is only able to give a reference number and the consultant's name who assists you. An email was sent to Vusimusi the agent who assisted me and his manager as he works in Johannnesburg and does not have a direct line. If you call the call centre, you reach KZN who cannot transfer you. Today is the 9th of March. I am without a cellphone for 10 days. Vusimusi's and his supervisors service is pathetic. He has not called me once. Jeremiah Konyana has not delivered my cellphone yet. It is now 08: 15. I have been contacted on 4 March for delivery. Jeremiah's front desk answers calls and lies that they called me 5 times, yet it was him. He did not answer his cellphone since Monday. This morning I was transferred and the manager put the phone down in my ears. I called back now and the lady at front desk put the phone down again. I will await the delivery of the cellphone and cancel the 24 month contract. MTN does not pride itself in customer care. I have been inconvenienced and frustrated.