Horrific service from MTN Supersonic

MTN rolled out fiber in my neighborhood last year and I've been wanting to move over from ADSL/mobile connectivity for various reasons for a while. I contacted the technical and sales teams to acquire some information I needed before placing my order. They were quite helpful at this stage (surprisingly). I then went ahead and placed my order (Nov '17) and paid the amount due in full. After the order was placed nothing happened. I tried to get an update on my order but I got the typical excuse 'I cannot see your order' or the 'system is down' or 'I will get back to you' (which never happened for weeks). At some point I had to phone on a daily basis being transferred to several teams and individuals and eventually in Jan '18 there was some progress. They arranged the site survey and the third party contractors came out and within a few days they were able to install the infrastructure and all went extremely well there - I really cannot fault them for the work they did and the service delivered (I cannot believe that the will associate themselves with MTN Supersonic to be honest). Now that everything is in we're back to square one. I cannot get my account details because my router needs to be RICA'd first. Typically RICA takes a few minutes one would think (you walk in to the store with the needed documents and Bob is your uncle). With MTN Supersonic however, you wait a day to hear 'the system is down'. On day two there is just no response. On day three 'they will have to talk to the developers'. I wonder what the next excuse will be. Will this take another 2 months?

Obviously there is something wrong within the business/department. I cannot be sure if it's incompetence (blaming the system as an excuse), unreliable infrastructure or the lack of wanting to do business. Either way it's concerning to have such an experience with a corporate and I'm sure there are hundreds if not thousands of individuals that can relate to my experience.