HORRIFIC SERVICE FROM MTN COST ME EXTRA MONEY

HORRIFIC experience from MTN. On the 1st of Dec 2025 my coverage just stop, without reason. It is now day 9 and the *********** people at the Call Centre just cannot sort it out (24 calls later) - 2 visits to the branch, a new contract because apparently the problem was with my line. I would like the old contract to be CANCELLED immediate - all the equipment is at the branch in Nelson Mandela Road, Bloemfontein and I want a full refund for the old contract for the month of December as I had NO COVERAGE. I have reported this to the Ombudsman as well and will go even further if I do not get a respond.