Horrific service from MTN!

Absolutely annoyed at the level of horrific service proved by MTN Direct. The level of incompetence and inefficiency is shocking. Did an upgrade telephonically and not only am I being bounced from department to department at the call centre, they have not as yet activated my mtn sim for the router and they have given me a phone i.e. Huawei P20 Lite, which is freezing and giving me issues. I have returned the phone now to which they told me it will take a while to fix. The phone is not even five days old and this is the issue. I did not receive a replacement phone and now battling with a phone which I had to purchase due to their incompetence which does not enable me to do my day to day activities.

I am now fed up with this useless service. I have been with MTN for all my life and never ever have I experienced such issues. The router cannot work without an activated Sim and I still do not have a working phone!

Please contact me to sort this out as I have wasted enough time on the phone with them.