Horrific service from MTN

<p>Good day,</p> <p>I app**** for a phone contract today around 10:00 in the morning at the MTN Lambton branch. The lady notified me that it was declined due to that I don't have enough credit. I phoned MTN Call Centre on ********** 667. the gentleman put me through to sales department and I spoke to a gentleman named Kgabo Molokomme .During our conversation he was very rude. Every time I tried to explain my situation he kept on interrupting me and tell me his personal issues about also receiving a salary each month, trying to compare my situation. He started becoming very clever with me and even interrupting the conversation and talking about politics. As far as I’m concern client service is the most important. He mocked me and threw his 13 year profession into the conversation. He was disrespectful and plain rude. My husband and I have been clients of MTN for over 6 years he was always on contract and I on prepaid. I don’t have any dept. And what is disturbing is that I can’t make dept. So how the hell am I supposed to start. I’m not blacklisted I do have a medical aid coming off my bank each month and haven’t missed a payment once that’s the closest I get to dept. I’m trying to apply for a phone contract and you declined me. I’m not a bad payer but yet that gentleman will assume that. What I also can’t understand is MTN will rather lose me as a potential client due to that I don’t have any dept. But give an account to a person who is drowning in dept. And the rudeness of Kgabo puts me off more. No service should ever be that bad. When I asked him to speak to the manager he imp**** the manager won’t speak to me( managers name Sunil Behari)according to Kgabo. I’m so cross and you don’t understand what bad name MTN gets through this and lame service. I want feedback on this.</p>