HORRIFIC SERVICE EXPERIENCE BY MTN

Shocking service from MTN. My cellphone number was removed from the network! Thanks to their incompetence. I have been out of network since 22 July and this is purely to correct their error as the contracted should have ended and my number migrated to pre-paid. Complaint logged with Victoria Zantsi Analyst: Saves and Complaints ; I have followed up 3 times without any acknowledgement; again with MTN Corporate business ***; ***; ***; this was another 3 escalations with no intervention from MYN; REQ***; then I went to the store on 14 August and spoke to Fazila Shaik Mustapa MTN Pavillion who is second in charge as the manager was not available but was e-mailed my complaint? Reactivation [#***] and she included Thato Mosenyi to address their incompetence and it has taken another 9 e-mails and to date nothing has been done! However I have been given another ref: ***; the following agents from Enterprise Support Services MTNSA were Aadil Haffejee; Melissa Jaarsveld; Aviwe Kala. Can it take 22 July to 19 August for MTN to reinstate my number from Contract to prepaid. This number was migrated from Vodacom. I am horrified by the shocking service from the service provider! The very reason why I have moved my contract from MTN, in 2 days it would have taken a whole month and not one department has taken my complaint seriously