HORRIFIC Service by MTN Claims Department

I experienced and keep experiencing the most horrific service with mtn claims Department. I logged a cellphone claim on Tuesday the 22nd of March, those of you who have submitted a claim with mtn will know that they have to first assess the claim before they can approve it, which is quite fair. Their turn around time for this assessment is 3 working days. I followed up on Friday the 26th (which is the 4th working day). And was told I will have feedback on Saturday, no feedback was received. I then followed up again today morning and I first spoke to a lady by the name of Phindile who was very unapologetic and sounded like she's not sure what she's there to do. I asked her to transfer me to her team leader, after holding for more than 5 minutes she said she was transferring me to a team leader only to find she transfered me to an engaged line. I hung up and called again and was transfered to a lady by the name of Thandeka, who told me that she can see on the system that my claim is still being reviewed and her Supervisor (Charmaine) is not available to take my call as she is not at her desk. She further advised that she will note my details and ask for Charmaine to call me back, this was supposed to be before 9, it is now 12:58 and I am still waiting. I don't actually care if someone calls me back, all I want to know is if my claim is approved and if so when will my device be collected QHA!! Apple was able to assess my device and give me feedback within 24hours so I don't understand what the issue is with MTN. It's very sad and quite disheartening that we have people who don't actually value their jobs and don't understand what basic customer service is, in these trying times. I am APPALLED to say the least