Horrific Service and insane over charging

Early Termination r Quote 61683eceived 12 December 2019 @ 15:38 for R1800.65. Quotation states valid for 7 days. I paid on the 19th December 2019 @ 16:22, I email through p.o.p and requested confirmation that all was in order. I received no feedback. I did a follow up via email on the 29th December. STILL NO FEEBACK.

I called your retention department today to confirm that all was in order as no one was getting back to me. Spoke to a man named Kotshego who puts you on hold for a ridiculous amount of time! He advised that because I paid late, the quotation is no longer valid and that I would have to make another payment. Yet I did pay within 7 days but according to him I have to count from the 12th even though I only recieved the quotation @ 15:38. How can the 12th be counted as a day????

He then advised that he needs to speak to his manager and I was put on hold for another 10 min before hanging up and this was a pure waste of time.

I have just received a new cancellation quote today Quote 63351 for R1303.43.

WHAT IN THE WORLD DID I PAY YOU R1800.65 for then on quote 61683?

Not only did no one bother to reply to 2 emails inquiring about this. But now you are charging me an insane amount due to negligence from your side.

I also need to know if this would be the same case for quote 61683 that was sent 12 December 2019 @ 15:30 for R4337.77 which WAS paid 7 days later on the 19th December.

Please can anyone who knows what they are doing call me about this asap?

Let me know where to send through a copy of this call recording to prove how long Kotshego puts you on hold for. The call lasted for 25min of which 3 minutes was for the query and the rest was being placed on hold.

What it seems like to me is that, the cancellation fee's that i payed initially have been totally dis-regarded and they have been added to my bill a second time. This is besides the fact that the bill was paid within the 7 days. It should not be on the user if the supplier decides to send the settlement quote right at the end of the day!!!