1 reviews | Active since Apr 2015
Horrific Service
I app**** for a company phone with MTN Menlyn two weeks back. The service i have been receiving from both the Menlyn store and their head office is nothing less than horrific/pathetic. If i do not call to check up the progress of the application then no one will communicate with me. In the past two weeks i have never been called or received an SMS to notify me of the application status, the store phone never gets answered and I have had to go to the store three times to get updates. The service in the store is indescribable, its slower than snail speed even if the shop isn't full. Its Impossible to get service with 20 minutes. The store puts the blame on head office for not responding to requests and the query has been escalated twice but still no response from head office. <br> <br> If I had money I would also print a billboard like the guy who printed one expressing the service he got from Cell C, unfortunately I don't have that kind of money. Disgusted and the poor service
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
