ZN
Zelda N

1 reviews | Active since Dec 2016

01 Dec 2016, 09:10

HORRIFIC SERVICE!!!!

<p>I lost my Phone on Sunday, called Mtn on Monday to block my phone and sim card. I was given a number to call to claim on Insurance ********** 084 by Anele reference number given ********** 3 I seem to be getting no joy as i held on for over an hour with no one answering. On Tuesday called the customer service number again and spoke to Zimasa i was now given a different number to call ********** 444 now this number didn't go through at all reference number for this call was ********** 13, on Wednesday afternoon I spoke to Sphiwe now he also gave me another contact number for insurance ********** 737, I called this number today and it took me through to Hammond Pole attorneys. all i'm asking for is to claim for my insurance the service i received is terrible as i don't understand why i couldnt be given the correct number from the beginning. i would assume Mtn prides itself in its service which does not seem to be the case. CAN SOMEBODY HELP ME WITH LAYING MY CLAIM FOR A NEW PHONE MY NUMBER IS ********** 840 contact me on ********** 874 since now i dont have a phone and all thanks to mtn and their stinky service.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Dec 2016, 17:27
Official

Good afternoon Zelda

Thank you for bringing this to our attention.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you

Regards,

Yahya

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