Horrific service

<p>I was approved for an upgrade on the 28th April and received the handset on the 3rd May. I have used the phone for 6 days and already on the 9th I was calling the pathetic call centre to report that the phone is faulty. Since then to this day I have been speaking to several consultants claiming that the device would be collected, the 7 day of their return policy has elapsed. As a loyal and paying customer of Mtn, I'm also expected to be without a cellphone for 21 days once the device is collected. I did not purchase a refurbished device I purchased a new device and I expect a new device. I expect this matter to be resolved today. My experience with Mtn has been the most frustrating and disgusting customer service I have ever received.</p>