1 reviews | Active since Oct 2009
HORRIFIC SERVICE
I cannot believe you cannot get hold of MTN this is the worst call centre I have ever called in my life and useless as hell. I have an email address [Email Removed] and I require email settings, at the time when Neotel called MTN they advised of the settings for incoming and outgoing email and this is not working on my email. I have dialled *** ten million times and cannot believe the shocking ****ing service there is no other word to describe, I would like the CEO to see how useless his call centre is and not user friendly. I need a direct landline number for someone to contact me and help me with the settings no one can help me in any way. Your call centre does not answer the phones if you want to talk to an operator they put the phone down on you 24/7 I am disappointed in the lack of client service and call centre experience I have just received,. No one knows what is going on in your company no wonder you guys are in deep water. I want the settings to email servers in and out and screen shots for every single option I need to choose. I will be cancelling and posting this on HP SHOCKING SERVICE
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
