Horrific service

I recently just got an mtn sim contract and I have to call them everyday to ask for them to activate my sim. The people from their call centre are very rude and they keep asking me to call again or pass me around. I'm at a state where I feel like I'm being emotionally distressed by MTN. Its unfair that I have to waste my airtime and unattended. They do not comply with customer service protocols and I would never reccommed them to anyone else. Horrific service at its best and what hurts me is that they do not care. I'm disappointed and shocked. This is unacceptable.