Horrific MTN service

I’m flabbergasted by MTN service. I just opened a new contract yesterday as thought to try a new network, it took firstly some time just opening the contract, then I was told sim will work this morning, but it wasn’t. I called in call centre which is another horrible experience, it takes such a long time for agent to assist. I called in at 11 am, was told it should be sorted in 2 hours.

I called back 5 hours later, at 3pm, first it took a while for someone to help me, then she put me on hold and I waited over 10 min and call just got cut. Mind you had actually been on that call another 10 min prior.

I had to call in again for another long wait got a hold of another agent who again put me on hold for a few minutes then said all is fine on her side that she will escalate issue, but I’m mean time I should put off phone and start again as she will reset. She even mentioned that their systems are slow, same thing I experienced at the outlet yesterday.

Still nothing. I can’t believe how horrible this experience I’ve already have with MTN

My reference number for call is ***.

I will cancel the contract if no one gets back to me ASAP, because this level of service is unacceptable. Competitors will gladly welcome new business .