Horrific MTN experience

I am utterly disappointed with the service I get from MTN. First I was called by a gentleman that said I can upgrade. It was an Indian individual. A day later I phoned out of courtesy. And was told my package was cancelled. No phone call back to tell me anything. this is beyond disappointment. Right you try online to upgrade and connection is horrible. You get an email back to say a consultant will be in touch with you. I'm still waiting. It forces me to go instore to my local MTN store. When you get there. Sorry we have loadshedding the system is off. Really people this is disgusting service. And then you can't get the package which is advertised online. You are forced to take what is available in store. And to top up the horror service you get. I have to wait 7 days for my upgrade coz they don't have stock. You as MTN please close your doors coz you are a disgrace as a company. Not happy