Horrific experience... No tech support over a weekend

Pathetic service. Tower in my area not working since Thursday. Called in on Saturday to find out why no internet. Was told of tower outage and time frame. Would take 48 hours to repair. But techs don't work weekends. So what were you guys doing from Thursday to Friday? Leaving your customers without internet over the weekend. Paying a arm and a leg for internet. Critical time and you leave us in the dark. Your service has deteriorated year on year. Not the same mtn I once knew. Leaving us without technical support over a weekend.. Ref number smc***. Wake up mtn.