Horrific Customer Service

I emailed MTN Customer Care on 29 June requesting the procedure to change my address. I was told to verify a few details and then email my new address, which I did.

I then received an email on the 3rd July saying my details have been changed. When I requested an updated statement with the new details I was tld it will be updated on my July statement. I received my July statement on 15th July and it still shows my old address.

After numerous emails since 17 July requesting to send an urgent statement rflecting my new address. Finally on 27 July I received an email with the same July statement showing my old address from Kgaogelo Thosago.

This is very frustrating and dont tell me to wait for my August statement!!!!! Either get trained people to know what to do!!!

MTN you suck!!! Just change my address and send a an updated statement!!!!!