HORRIFIC CUSTOMER EXPERIENCE FROM THE WORLD'S LEADING NETWORK PROVIDER (MTN)

I have never been this disappointed in my entire life, my journey with MTN only started recently with MTN as i recently migrated to their Router, My payment date was set for the 7th, of which i don't get how that came about, however when they tried to deduct and received no funds, they suspended my WIFI as they should, i called in, made an EFT payment and changed my payment cycle to the 18th of every month, the friendly lady i spoke to instantly reactivated my WIFI and apologised for the mix up, on the 15th of December, once again MTN tried to debit my Account, once again i dont know who authorised that, but fine, i made an EFT payment again and kindly asked them to change my Account, it's been days now without internet, i have called over 9 times, POP's were requested, i have been told it is now activated, please reboot, which is a lie, i called today, to my surprise two ladies told me that my account is still suspended and they have sent a ticket to technical to remove the suspension, of which is the exact same thing one guy said last night, even promised latest 9AM today my WIFI will be back, when i ask to speak to their team leader i'm being told that they are working from home and not at the offices so that would be impossible as they would need to be at the office to pass on the phone, which is the dumbest thing i've ever had from a call centre agent who can easily transfer calls, one took my details and said a team leader will call me just now, i have been waiting close to 30 minutes for the team leader's call, Sad part is i can't work, i have to drive around to restaurants to be able to work or hotspot from my other mobile, when i receive a call the internet stops, i am so disappointed!!!