Horrific Customer Care in Store and Call Centre

I am very irate with regards to the service received in store and by your call centre.<br> I was contacted in July by a MTN operator on my cell phone to renew my contract which I agreed to and received SMS notification. A few days later a courier arrived at my house claiming they were delivering my new phone. I was not there so they left again with the package. I had not agreed to what model phone I wanted with my upgrade with the operator. <br> I then went to the MTN N1 City where I had opened my contract to arrange my new phone. I was told by the shop assistant that there was no phone due to me and that they couldn't help me as I need to call the call centre. He gave me a number and told me that I should never upgrade over the phone?? This infuriated me as they were not willing to help. Surely they should have called someone and sorted it out instead of inconveniencing me further. I went home called the number and after being on hold for about 20 minutes, transferred twice and out on hold again, I hung up. I went back to MTN N1 and again no assistance given. I have laid complaints on MTN website with no response. been debit extra for an upgrade though ? <br> <br> Greg Shankland<br> ***