Horrific Customer Care

Dear MTN

Now that my phone bill is all paid up you are making clearing my blacklisted device a nightmare. Can you please do what you are required to do once the account is fully paid up. For your reference Account Number: A***

I want to use my device . Your call center is no help as get pushed from one desk to another. Then your customer care agent hangs up the phone during a call. What the ?????????????

Can you treat this with urgency.

Thanks