Horrid,unpleasant,unfriendly
<p>MTN cannot activate my new sim</p> <p>The customercare dept tranfer you to the activation department who does not answer their phone </p> <p> ********** 622 does not respond</p> <p>The MTN shop in the PNP centre in Ladysmith does not assist MTN Direct customers</p> <p>Who will be able to assist?</p> <p>Contact me urgently</p> <p> </p> <p> </p>
6 hours later and no response
6 hours later and no response
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As confirmed through our telephone conversation the matter has been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As confirmed through our telephone conversation the matter has been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
No assistance was given by Mtn .Their apology is not accepted .Nothing has changed -the customer care department only responds in 24 hours,not even a hellopeter complaned could move them and the shop in Ladysmith still refuse to assist Mtn direct customers
Tey need to unsubscribe from hellopeter
No assistance was given by Mtn .Their apology is not accepted .Nothing has changed -the customer care department only responds in 24 hours,not even a hellopeter complaned could move them and the shop in Ladysmith still refuse to assist Mtn direct customers
Tey need to unsubscribe from hellopeter