JM
Jessica M
1 reviews | Active since Apr 2015
25 Apr 2015, 08:04
Horrid *****s
2 weeks ago I bought 1 gig data and it never appeared on my number.Nobody at mtn could tell me what was going on after being on the phone with them for almost an hour. Yesterday I bought 2x 500MB which add up to 1 gig and loaded them. When checking my balance, it says I only have 512MB and yet when I try get onto the Internet, it gives that irritating message:\ yellow
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 16:09Hello bittenbitter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have night express data which works between 00:00 to 05:59 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have night express data which works between 00:00 to 05:59 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 16:09
Official
Hello bittenbitter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have night express data which works between 00:00 to 05:59 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have night express data which works between 00:00 to 05:59 only.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,