Horrid Service
This is the ****test service provider that im on for 3 monrhs tbat cant sort out a problem with my phones internet that keeps dropping i have done all they asked to chech and the hiops i had to jump through. They are costing my bussiness money cause i cant work on the internet like im suppose to because they cant solve the internet issue. This is going on for 3 months with 3 different fones on 1 simcard that i have changed. Sim swops has been done and downloads nrs i had to call and my business is loosing money about this. Ive been for 25 yrs at vodacom and not a days ****. Changed to mtn the ****test network because of a beter data deal to my sorrows. Now they wanna charge me cancelatiin fees for their problem that they cant fix for a contract i cant use 100% so that u can go back to a reliable network that can do their services proper.
Thank you for your post
We sincere apologized for any inconvenience incurred.
The business solutions department has been in contact with you. They have informed me that all is in order with the account service on the back and front systems.
We have escalated the complaint now to the coverage department for further investigation due to connection to the Internet is dropping. All service is active on the account and network.
The system reflect on the un billed invoice for August month itemized billing report data is been used from the sim card , early termination fee will apply.
The account holder need to contact the coverage department for assistance with feedback regarding the problem with the connection to internet, the contact number for coverage is ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post
We sincere apologized for any inconvenience incurred.
The business solutions department has been in contact with you. They have informed me that all is in order with the account service on the back and front systems.
We have escalated the complaint now to the coverage department for further investigation due to connection to the Internet is dropping. All service is active on the account and network.
The system reflect on the un billed invoice for August month itemized billing report data is been used from the sim card , early termination fee will apply.
The account holder need to contact the coverage department for assistance with feedback regarding the problem with the connection to internet, the contact number for coverage is ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,