1 reviews | Active since Jun 2016
<p>I have a top up contract with mtn from april 2015,which included 100mins 2gig and 200sms,i cannot remember when i put the recurring option and they started charging me 149 extra but i have not being receiving the extra 1gig for the last 3 or 4 months..trying to contact the mtn bluff branch..cannot get their number ,tried to call soo many stores,all the numbers do not exist!</p> <p>how do we even speak to some one that i took the contract with and to view it..because when i call 808,spent 30minutes holding on and they tell me i signed up a 300meg contract!its all such a waste of time and i cant evem view my contract..because all these months i had no problems..but now im getting all these stories</p> <p>this is just soo ridiculous</p> <p>plus i have been paying for data i never received,but they say i did!!</p> <p> </p> <p>really upset to be treated like this</p>
Good day Lonika,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that you are on the MTN Choice 100 minutes package that includes 200 SMS and 300MB bundle for R 499.00 per month. Our system shows that you activated the Self-service 1GB Data bundle for R 149.00 per month including VAT on 2015-08-13. The 1GB bundle plus the promo bundle has been provisioned monthly on your account from the activation date. You currently have a balance of 1.29 GB Monthly Internet bundle, 1.16 GB Data promo Giveback bundle and 41.64 MB Weekly bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Lonika,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that you are on the MTN Choice 100 minutes package that includes 200 SMS and 300MB bundle for R 499.00 per month. Our system shows that you activated the Self-service 1GB Data bundle for R 149.00 per month including VAT on 2015-08-13. The 1GB bundle plus the promo bundle has been provisioned monthly on your account from the activation date. You currently have a balance of 1.29 GB Monthly Internet bundle, 1.16 GB Data promo Giveback bundle and 41.64 MB Weekly bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
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