HORRIBLY DISGUSTING SERVICE

<p>horrible i swear disgusting! </p> <p>I took out a contract with you guys in early January round about the 10th of January. I took out the payment breather at MTN Northgate. The consultant informed me that i will not be debited for Janaury and Feb as the payment breather is a two month breather. I was debited R617 at the end of January for the phone i was told i was not going to be billed for. I called in the same day to query and thier consultant told me he will resolve and refund my money. He told me he will give me feedback within 7-10 days. On the 7th day i called to follow up (bare in mind the query was already resolved) and the consultant that answered told me the previous agent logged the incorrect inquiry and he had to relog it. I called 4-5 days later for the people to just refer me back to the store like an idiot. I called the store for the lady to just tell me that the consultant did not activate the PAYMENT BREATHER for me and that it is a NORMAL 24 month contract and theres nothing she can do AS IF IT IS MY FAULT THE CONSULTANT CAPTURED MY STUFF INCORRECTLY. i kept repeating that its not my fault and that i want it fixed. she kept telling me "but the consultant did not capture it as apayment breather. Please tell me whos fault that is??? I am highly dissapointed with MTN as a whole especially MTN Northgate. I specifically requested for PAYMENT breather and the consultant told me its a PAYMENT BREATHER. I have witnesses the people i was with. I want to be refunded for January and i dont want to be debited for March as it is MTNs consultants fault they captured the wrong contract. I did not ask for it. i wanted payment breather. A few hours after i called the mtn store the a lady called me back telling that the payment breather is for the last 2 months of the 24 month contract you booklet states first 2 months.!!! false adverti*****t.... i feel like i should go to the Ombudsman because i am coming no where with MTN. IT IS A STRUGGLE I REGRET TAKING A CONTRACT OUT WITH YOU GUYS. THIS IS MY FIRST CONTRACT AND IT IS A HORRIBLE EXPERIENCE<br />I want to be refunded my money. i dont want to be debited in Feb because your consultant told me that i will not be debited for the first two months and only in March i believe i signed up for the payment breather</p> <p> </p> <p>I logged the first inquiry on 26/01/2017 it is 17/2/2017! NO RESOLUTION! NO FEEDBACK! JUST MY TIME WASTED</p>