HORRIBLE WAY TO INTRODUCE A NEW CLIENT TO THE COMPANY

I am so disappointed with MTN. First, I got a 5G wifi contract with them which took 3 days to finally connect & I was patient with them through that and did not even raise that issue hoping it would (as it did ) get resolved I then decided to have a phone contract for a HUAWEI NOVA with them VS the pother company thinking that would be quicker and less tedious. I have not yet received that phone nor any communication thereof and the last call was with a lady that read out the T7Cs and confirmed this contract with me over the phone along with the debit order mandate that she assisted with... its been more than 5 days and still no phone. I emailed their customer care first because I realized that the lady had assigned me up for a R409 (and some odd cents) instead of the R249 that I selected online, emailed that department and to this day I am sitting with two reference numbers and NO phone OR explanation OR resolve.

I am phoneless and was desperate for one for business & work purposes but now think maybe both the above contracts should be cancelled and I find another service provider

Tel: ***