MR
Mymoena R
1 reviews | Active since May 2015
23 May 2015, 19:34
Horrible,terrible very bad services
I was over charged almost R2000 on my account March already . I've been phoning in a million times querying about it because it's a mistake on MTN side and I want my money back . I don't think it's right that I pay so much money for someone else's mistake & had no satisfaction on getting any feedback from them . I'm very angry cause I have to phone in every time just to get feedback and no one ever gets back to me even if they promise they will respond and solve this problem . It's been 2months already and I'm still struggling to get my money back.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 11:44Hello mymoenaryklief,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply28 May 2015, 11:44
Official
Hello mymoenaryklief,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.