CN
Crescent N
1 reviews | Active since Nov 2016
07 Nov 2016, 10:14
Horrible services
<p>I claimed with MTN insurance 2 weeks ago and until today they're telling me my claim form hasn't been recieved when they even gave me ref. number for the application process. I've been phoneless for 2 weeks and when I asked them to loan me a temporary phone they refused.</p>
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MTN South Africa's replyOfficial
07 Nov 2016, 23:53Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2016, 23:53
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,