Horrible Service.....Again

I upgraded my MTN contract on 1 April 2018. I have received 1gig pro rata data for a 10 gig account and I have not received any data for the promotional 30 gig I was supposed to receive with my new MTN Sky contract.

I was patient and waited for all the public holidays to pass and phoned the Key West branch where I upgraded on Tuesday 3 April 2018. I was told they would follow up and get back to me. I received a return phone call again and was told they have escalated the issue they would let me know later the same day the status of this query.

Today is the 5th of April, I have had no further feedback, no data and when I phone the branch nobody answers the phone. In desperation I phoned the call center and was told they can see the branch did not add the 30 gig to my upgrade and nothing has changed since the 1st of April.

I would like this resolved before the 30 days are up as at this stage I have 0 data and I am paying a contract for no service