Horrible service yet again

<p>It has now been an endless struggle to get a cellphone claim registered with MTN. The call center at their insurance services does not even bother to pick up a phone, and endless emails results in zero replies. After requesting a claim form, I finally found one online, sent it in on 28/4/2016. No reply. I sent it in again on 27/5/2016 after trying to contact them, still no reply. I then emailed their customer services, and requested contact details for a complaint line. And guess what...........no reply. So where do you go for service at MTN? Guess the answer is Vodacom. I am beyond fed up and want a years worth of insurance premiums paid back to me so I can go fix my phone! That is if I can one day get through to someone at MTN!</p>