Horrible Service - Want SOMETHING DONE

<p>Good Day.</p> <p>I am writing this message out of frustration. I Dropped my Phone off at MTN on 12 June, so it could be sent away for a cracked screen and got told they will fetch it on the 13th June and taken to Johannesburg for repairs. I get a phone on the 23rd June Stating that it took 8 days to get from Fish Hoek to Cape Town and I need to pay over R2500 to fix it because apparently it is Generic so I said No it isn’t Generic. It takes me 30 min to drive there. It Cracked Before and I was Told by MTN to take it to Samsung Directly for a Free Screen Replacement Which I did. So, I called Samsung and they Stated It was Real and not Generic. So, I Had to pay it which is Messed up because that’s the Price of a new Phone. Now I am waiting 2 days for them to dispatch the Phone so I can get it back. I called on the 28th June and got told by the consultant it takes 24 to 48 hours, Now I emailed them to find out and I got a reply basically saying I am lying about the time because it takes 3 – 7 working Days.</p> <p>It took them 3 days to be dispatched and the Lady can’t even give me a reason. The lady sends me a message this morning (30th June) at 8:49am stating it was dispatch on the 30th June at 8:55am ***</p> <p>I WANT ANSWERS AND A REFUND OF SOME SORT</p> <p>Reference number is REQ: ********** .</p> <p>IMEI Number: ********** ********** 6</p> <p>Reference: ********** </p> <p>I want answers and I want money Back for all this **** I have to deal with.</p> <p> Very Angry Person</p>