Horrible service, use another network instead...

On Saturday 26/10/24 I recharged R400 airtime through the mtn app using my bank card. Money was deducted from my account and I recieved a notification from mtn via email letting me know that I have recharged my account, however the airtime did not reflect. I have spoken to at least twenty consultants who have been unhelpful and some even rude, putting me on hold and hanging up after a few minutes. At least three separate cases have been opened, I have three different reference numbers, I have emailed proof of payment at least ten times to different service agents. And the matter has still not being resolved. I have requested to speak with a supervisor on multiple occasions, only to be put on hold and hung up on. It seems like mtn has trained their agents to frustrate customers in hopes that you will give up on your issue. Very unprofessional service, I really do not recommend using them at all. Their business model is to give you the runaround in hopes that you will be frustrated and give up. My next step is going to their head office.