Horrible Service, Unresponsive, and Deceptive Practices - Avoid MTN at All Costs!

I have had nothing but frustration and disappointment dealing with MTN over the last two years. Their service, upgrade process, and insurance claims handling are an absolute nightmare. I have reached out countless times, but MTN continues to ignore my complaints, leaving me stuck in an endless loop of poor service and financial stress.

To begin with, I’ve been continuously charged for an insurance policy on a device that was ****** over a year ago. I filed a claim immediately, only to have it unjustifiably declined because they claimed they had no documents, despite me sending every required document. They then agreed to pay it out of I agreed to a increased premium. The worst part? The emails I’ve sent, which include clear proof of my claim being ignored, have been deleted without being read. So much for customer service! MTN can’t even be bothered to respond to urgent requests for help or clarification.

As if that wasn’t bad enough, I’m also being charged R1700 monthly for a contract that was clearly advertised and signed for at R1199. This is outright deceptive and dishonest! It's been two years of paying for something I didn’t sign up for and have been trying to resolve—yet, every time I reach out, I’m met with silence.

It’s clear MTN has no regard for their customers or even basic customer service standards. I am completely frustrated and disappointed. They’ve taken my money, ignored my concerns, and provided no resolution to any of my issues. I have even emailed their formal executive complaints team got a reference number and no resolution!

Do yourself a favor and stay far away from MTN. Their service is awful, their support is non-existent, and their billing is a mess.